/life/sabbatical/Bell Canada Sucks -- I'm leaving!
I called Bell a few days ago to cancel my cell phone plan. It was a twelve (12) month contract, and I'm pretty sure there was a 30 day cancellation period. After the identity verification, the conversation went roughly like this:
Me: I'd like to cancel my cell phone plan.
Her: When would you like cancel it?
Me: Ideally, September 30th, but if it has to be at the end of a billing period, then September 19th or whatever it is.
Her: Okay. We can do it for September 30th. That's after your contract period, so you should call back on September 19th.
Me: I believe I'm required to give 30 days' notice, and since there aren't thirty days after the end of my contract, I'm not sure that will work.
Her: What day do you want to cancel?
Me: September 30th if I can, but the 19th is fine.
Her: Okay, well, for the 19th, here will be a fee for cancelling early.
Me: I don't understand. It was a twelve month contract, I'd like to cancel it after 12 months.
Her: Yes, there's a fee of $100 because you're future-dating the cancellation during the contract period, so you're terminating during the contract.
Me: Can you explain that to me? I just want to terminate my contract at the end of it.
Her: Yes, so there's a fee for cancelling early.
Me: That can't be; you can't charge me an early cancellation fee for ending a twelve month contract after twelve months. Is that really what you're trying to do?
Her: Yes, there's a cancelation fee for that.
Me: Okay, can I speak with your supervisor please?
It was the fastest and fiercest I've ever gotten angry with a telephone person, partly because I saw it all coming, and I'm generally ticked at the horrible customer service and pricing and market manipulation in telecomms in Canada.
It took a couple minutes, and then the same voice came back:
Her: Sir?
Me: Yes.
Her: Okay, it looks like we can go ahead and do that for you.
Me: Oh, great! So cancelling Sep 19, and no fees?
Her: Yes. Can I ask why you're cancelling?
Me: I'm leaving the country.
Her: Oh, forever?
Me: Well, for a while.
Her: Okay, you will be disconnected on September 19th. Anything else I ca--
Me: Great, thanks. That's all, then.
Her: Good bye.
Weird. What happened while I was on hold? My best guess is she played back some of the call for the supervisor. My tone was extremely curt, and I had said "you can't charge me an early cancellation fee for ending a twelve month contract after twelve months" with great conviction, mostly 'cause I felt..err..great conviction.
It really seems like they were just fishing for me to go along with another month or whatever. The transcript above is actually substantially less ambiguous than the original conversation.
This all stems from the fact that I'll be moving to New York in late September. I'm going back to Google after a reasonably successful leave. Canada's my ultimate home, and I think Toronto in particular, so I'll be back often to say h'lo.
